Return Policy

Factory Direct Mattress Return Policy

All bedding (including mattresses, foundations, adjustable bases, pillows, protectors, sheets and other products) is ineligible for refund once it is delivered and accepted in the customer's home or leaves the store on a customer pick-up. All sales are Final unless comments noted on your receipt specify otherwise.

We Believe You Deserve The Highest Standards Possible

We have a policy of treating all of our customers with the utmost concern for your health, wellbeing, and peace of mind. When you, a member of your family, or a guest in your home, lie down in a new bed purchased from Factory Direct Mattress retail store, it is New. Any mattress or box spring foundation returned for a warranty issue or which has failed the manufacturer’s own comfort guarantee is promptly disposed of and never returned to Factory Direct Mattress inventory. These simple but important policies are your assurance that your purchase will secure a product or products that comply with the highest health standards we would all expect of the bedding products we bring into our homes. It’s that simple.